Westminster Stone Delivery Charges

 

All full packs and all orders containing at least one full pack will be delivered free of charge, or for the delivery charge applicable to your county. Delivery charges for individual packs range from £0 - £75 each, and are calculated based on the volume and weight of products ordered, and the delivery destination.

Orders cannot be accepted for delivery to some counties where Westminster Stone stockists operate; your acceptance of our Terms and Conditions, authorises us to pass your enquiry to the stockist in your area in accordance with the data protection act.

 

Delivery will normally take about 7 days. Westminster Stone will always contact you by email or directly by phone within one working day of your order to arrange a delivery date. If the date provided is unsuitable please contact Westminster Stone Company Limited by email at ask@westminsterstone.com, or phone on 0844 8158922. We will endeavour to arrange an appropriate date and time for delivery. You will be sent an email to confirm the specific delivery date.

Please note:
• Working days are classified as Monday to Friday and exclude Bank holidays.
• Delivery times apply to items in stock.
• If any items you order are not available we will telephone you to discuss how you wish to proceed.

If we are not able to contact you we will refund you accordingly.
• Delivery before 10am may be specified at additional cost. The order must be received before 11.00am the previous day, and the goods must be available from stock.
• Next day deliveries (working day) are available at additional cost. In this case also, the order must be received before 11.00am the previous day, and the goods must be available from stock.

 

Westminster Stone delivers to all UK mainland addresses. We regret that we are currently unable to deliver to Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses through the website, but are able to quote you; simply email or phone us your enquiry, and we will quote you.

Please note that for those customers who live in some remote rural areas, our delivery service may be extended by 2 working days or in exceptional circumstances, we may contact you to advise that your address is not serviceable.

Delivery to an address other than your billing address is permitted.

Delivery
Deliveries normally occur between 7.30am and 5.30pm. Once your order has been placed you will be contacted and provided with an exact date of delivery.

Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway. Access must be provided for a Class 2 (Rigid) LGV up to 11 metres (36 feet in length) and 2.4 metres (+ mirrors) in width. Smaller vehicles may be available, but may incur additional delivery charge.

Our Customer Services team will advise how to prepare for receipt of ordered goods. Our delivery team are not responsible for any additional lifting or carrying of your goods.

We do not deliver items to multiple addresses.

Preparation for delivery
When contacted by Westminster Stone to arrange delivery please:
• Confirm address details including the postcode, and leave a daytime telephone number. so that we can contact you if necessary on the day of delivery.
• Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1.2 tonnes in weight.
• It is essential to have someone on site to sign for the delivery, but it is also advisable to have someone taking delivery that is able to help the driver if required, as they may occasionally need assist with unloading.
• Please advise Westminster Stone of any constraints which may restrict access to your address for our delivery vehicles.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Phone lines are open 7.30am – 5.00pm weekdays, 9.00am – 1.00pm Saturday , Closed Sundays.